Privacy Policy

Last updated: 2026-01-05

This Privacy Policy explains how MakerSub ("MakerSub", "we", "us") collects, uses, and shares information when you use makersub.com and related services (the "Service").

Who we are

MakerSub provides tools for creators to sell access to communities and digital products. Creators manage their own offerings and subscriber relationships using our platform.

Information we collect

Information you provide

  • Account details such as name, email address, and password.
  • Creator content such as page copy, product details, pricing, and community links.
  • Subscriber information such as email address, name, and subscription preferences.
  • Support requests and communications.

Information collected automatically

  • Device and log data such as IP address, browser type, timestamps, and pages viewed.
  • Usage data such as clicks, feature usage, and interactions with the Service.
  • Cookies and similar technologies used for authentication and analytics.

Payment information

Payments are processed by Stripe. We do not store full payment card numbers. We store Stripe customer IDs, payment status, and subscription records to operate the Service.

How we use information

We use information to:

  • Provide and operate the Service.
  • Process payments and manage subscriptions.
  • Enable access control for communities and products.
  • Communicate with users about accounts, billing, and service updates.
  • Improve, secure, and troubleshoot the Service.

How we share information

We may share information with:

  • Service providers that help us run the Service (hosting, analytics, customer support).
  • Payment processors such as Stripe to process transactions.
  • Community platforms (Discord, Telegram, WhatsApp) to grant or revoke access when required.
  • Legal or regulatory authorities when required by law.
  • Parties involved in a business transaction such as a merger, acquisition, or asset sale.

If you subscribe to a creator, we share your name, email, and subscription status with that creator so they can fulfill access and support requests.

Data retention

We retain information as long as your account is active or as needed to provide the Service. We may retain certain data for legal, billing, or security purposes.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100 percent secure.

Your choices

You can:

  • Update your account information in your settings.
  • Opt out of marketing emails by using the unsubscribe link.
  • Request access to or deletion of your data by contacting us.

International transfers

We may process and store information in countries other than your own. By using the Service, you consent to the transfer of information to those countries.

Children

The Service is not intended for children under 13 (or the age required by local law). We do not knowingly collect personal data from children.

Changes

We may update this policy from time to time. We will post the updated policy and revise the date above.

Contact

If you have questions about this policy, contact us at support@makersub.com.